FAQ

FAQ: Frequently asked questions


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Call back

Do you want us to call? Just send an email with your phone number to > service@shoes4gentelmen.de with your name and a brief note about your request.
We will contact you as soon as possible.
 
Categories
To make your selection more transparent, we have categorized the collection into three styles: > BUSINESS CLASSIC , > BUSINESS CASUAL, and
> BUSINESS INDIVIDUAL
. Business Classic stands for the more traditional, classic shoe models. Business casual shoes are ideal for an office day or after work events and the category Business Individual offers the slightly more extravagant and more individual models. So you can quickly get an overview and find the business shoes that best suit you and your preferred clothing style.
 
Club benefits
Become a Silver or Gold member and you have the first choice on new models and participate on new designs. On top, you benefit from your recommendations. You will find more information about the club membership here > Club
 
Collection
In > Collection you will get a “quick overview” of all our shoe designs.
 
Colours
Due to technical reasons in the manufacturing process like individual coloration of leather, as well as manual finishing such as polish and decoration can cause small deviations in appearance between illustrated product photos and actual delivered shoes.
 
Comfort In order to guarantee maximum performance during a business day, you have to feel comfortable. This is why our shoes offer both: an attractive look and comfortable wearing. This is particularly challenging during the summer season due to higher temperatures. All our men’s shoes are made of natural materials (100% leather or textile combined), which support an optimal foot climate. Also when you have to stand for a long time on a trade fair for example. The wearing comfort is essential for your well-being. In this case a strong sole compensates a hard ground. Our 3 series are equipped with up to 10 mm sole thickness and many models have an extra comfortable foot bed.
 
Contact
Do you have any questions, wishes or suggestions? Please feel free to contact us. Either via the > Contact form or send an e-mail directly to:
> info@shoes4gentlemen.de

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Data security
When you enter your data in our web shop, it happens via a secure SSL connection. This ensures that your data can not be accessed by unauthorized persons.
 
Delivery
When purchased, you will receive your new shoes at your home address by DHL. Delivery to another address of your choice within Germany is also possible.
More information can be found here: > Shipment
 
Delivery delay
When your order has been shipped, you will receive a shipping notification via e-mail. In the shipping confirmation, you will find your DHL tracking number. This way you can check the status of your shipment at any time.
 
Delivery time
If your size is available, the delivery time in Germany is to average up to 2 to 4 business days. The delivery time to EU-Countries is usually 6-9 business days.
The delivery time outside the EU varies between 8 – 14 working days.

Please note that deliveries are only made in standard shipping and that delivery cannot be effected on Sundays and public holidays.

 
Design
The exclusive design of our men’s business shoes focus on an attractive look and offers the right choice for every occasion – no matter whether > BUSINESS CLASSIC , > BUSINESS CASUAL, or > BUSINESS INDIVIDUAL . This way you always leave a stylish impression.
 
Design Ideas
Do you wish to share your own design ideas or do you have favourite shoes that you cannot find any more? Then choose to become a club member and participate actively with input to design of future models. > Club

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Fitting
Our 1xx- and 2xx-series shoe models have a rather “normal” shape. Our 3-Series (3xx) is a slightly wider shoe shape. Not extra wide, but you have good space.
For further information and suggestions, please send an e-mail to > service@shoes4gentlemen.de .

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Individuality and a distinguished look
A pair of well-chosen shoes can give even a neutral suit the special kick. Your personality and your personal look will be highlighted in a very positive way.
On the opposite side a pair of poorly selected shoes can make a good overall impression fail badly. That is why our designs are made for individual business men who dare to present themselves strong. For those who do not want to be lost in the anonymous crowd. Whether you are looking for men’s business shoes in black, brown or cognac. Or even more specific colours like Bordeaux – you will find lots of individuality in this collection.
 
Invoice
You will receive your invoice as a PDF. If you would like to receive your invoice in printed form, please send an e-mail to > service@shoes4gentlemen.de .

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Leather
Our gentlemen shoes are mostly made of high quality leather. The upper is often calf leather. The inner lining and the sole are 100% natural / genuine leather.
The high quality of leather combined with good care guarantees a long life of the shoe.

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Manufacturing Shoes 4 Gentlemen are manufactured by traditional manufacturers in Italy and Portugal.
 
Material
All business shoes are made of high quality leather. The upper used is mainly calf leather. The inner lining and the sole are made of 100% natural / genuine leather. This ensures a good fitting and comfortable wearing. Exceptions are the “Climate shoes”. On these models upper is made of canvas which contributes to a pleasant foot climate.
 

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Newsletter
Do you wish to be informed when new shoe models or collections arrive? Shoes 4 Gentlemen only informs you when something is really “new” – No spam.
Sign in to > Newsletter

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Ordering
After you have decided on a pair of shoes, please enter your address details and the payment method. When you have confirmed your order by clicking “BUY”, you will receive your order confirmation by e-mail within short time. If this is not the case, please check your spam folder or contact us directly: > service@shoes4gentlemen.de

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Package station
Your package should be sent to a Paketstation (Package station)?
When you enter your billing or delivery address at the beginning of the order process, please fill out the fields as follows: Package station number, first and last name and your DHL postal number. In the address fields, please enter the address of the package station. Shoes 4 Gentlemen delivers your shoes to your chosen Paketstation within Germany.
 
Payment options
There are currently three different payment options available: Credit card (Visa, MasterCard, AmericanExpress), PayPal and SofortÜberweisung.
You can find more information here: > Payment
 
Payment failed
If a payment actually fails, errors are usually reported on the payment page. This could be caused by technical problems with the payment provider, with us or generally in the Internet. Please try again.
 
Product Description
Product description, price, material, fitting, photos and if your size is still in stock, please see product details.

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Quality
Quality and design should be more attractive than other men’s shoes in this price range. In order to achieve this goal, we design our shoes in Hamburg and all our men’s shoes are made by good manufacturers in Italy and Portugal with long tradition of shoe making. All produced in small, limited quantities and 100% genuine leather (upper, inner lining and sole). Only exceptions are the canvas “climate shoes” to avoid hot feet on summer days, but of course also made in high quality.

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Recommendations
Satisfied customers recommend us to their network: colleagues, friends and other contacts. This saves marketing costs and you will get the benefit of it. Further information > Club
 
Returns
If you should have a reason to complain (quality defect, colour, expectation, wrong size, etc.), you can return the goods within 30 days, free of charge within Germany. But you need to use the provided DHL return form, which you receive from us by email. More information: > Returns

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Selection
Since Shoes 4 Gentlemen is aimed at business people, the selection on business men’s shoes is very narrow targeted and limited. It is easy for you to get an overview and see which of the exclusive shoes meet your taste. Please see here > Collection
 
Shipment
Free shipping in Germany with DHL / Deutsche Post. Deliveries to other Countries, please see > Shipment
 
Shopping 24/7
You can comfortably shop around the clock – all week long. Whenever it suits you and you have 5 minutes. Avoid the annoying search for a parking spot and you do not have to wait for shop staff to serve you. You will be efficient and save time.
 
Shoes for narrow pants
An extra benefit of our exclusive business shoes: Especially all 2xx models (article numbers starting with a 2xx) can be combined very well with narrow trousers. Even a narrow cut lies elegantly on the shoe.
 
Sizes
Surely you know your shoe size. If you are not quite sure, here is a quick guide to the measurement: The easiest way is to draw your foot outline on a piece of paper and measure it in centimetre from the heel to the tip of the longest toe. So that your foot is comfortable – there must be enough space and your toe shouldn’t bump into the front when you walk. Add 1.5 cm to 2 cm depending on how tight you prefer your shoe to be. To convert your measurement into the standard shoe size system for Europe (“Paris Stich”). To do this, multiply the result by 1.5. Example: Your foot is 26.5 cm long + 2 cm extra space = 28.5 cm. Now multiply 28.5 by 1.5 and then round to the next size: 28.5 x 1.5 = 42.75 = shoe size 43.

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Withdrawal
You have the right to withdrawal to this contract within a period of fourteen days without giving any reason. You can find more information here: > Withdrawal