Shipment

To which countries do you ship?

The delivery takes place within Germany, in the EU and worldwide.

Way of shipment

All deliveries will be processed by shipment only. A direct pick up is not available.

Your package will be shipped by DHL. If the DHL-personal does not reach you, you will receive a message with further delivery options and the necessary contact data. If the delivery cannot be fulfilled within the specified time frame, DHL will return the package to us.

It is also possible to ship your package to a DHL-Packstation. When you enter your invoice and delivery address in the ordering process, please enter as follows:

package station number, first and last name in the name fields. Your DHL-post customer number in the next address field. Then you add the address of the package station.

DHL supplies your shoes to your chosen package station (“Packstation”) within Germany.

Shipping charges

Delivery within Germany is free of charge.

For deliveries to EU-Countries a fix charge will be invoiced and the German VAT will be used and shown on your invoice.

1 pair of shoes 14,- € – shipment costs
2 pair of shoes 16,- € – shipment costs
3 pair of shoes 18,- € – shipment costs
4 pair of shoes 20,- € – shipment costs
5 pair of shoes 22,- € – shipment costs

For deliveries to EU countries, German VAT will be charged and shown on the invoice.

The shipping costs outside the EU can be determined during the order process in the shopping cart via the shipping cost calculator.
For the shipping of 1 pair of shoes outside the EU, the shipping costs start at 14, – € or more – depending on the recipient country.

All deliveries outside the EU will receive back the paid German VAT (19%) as the country-specific VAT is added to the price by the customs of the recipient country. An invoice excluding German VAT and including shipping costs will be attached to the delivery.

Delivery time

We process your order as quickly as possible. Your order will be processed and shipped weekday (Monday – Friday) within 24 hours after receipt of payment. Assumed that the shoes you ordered are in stock.

The delivery time in Germany is usually 2 – 4 working days after order receipt – often also earlier.
The delivery time to EU-Countries is usually 6 – 9 business days – earlier deliveries are probable.
The delivery time outside the EU varies between 8 – 14 working days.

Please note that deliveries are only made in standard shipping and that delivery cannot be effected on Sundays and public holidays.

We have no influence on the delivery time as the parcel will be forwarded to  the delivery company (DHL), so we cannot guarantee the above mentioned shipping time.

Returns

If the delivered shoes do not fit, you will find information on returns here.