{"id":2042,"date":"2016-05-30T03:38:46","date_gmt":"2016-05-30T01:38:46","guid":{"rendered":"https:\/\/shoes4gentlemen.de\/faqs\/"},"modified":"2026-06-16T16:13:57","modified_gmt":"2026-06-16T14:13:57","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/shoes4gentlemen.de\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

FAQ<\/h1><\/div>

Frequently asked questions<\/h2><\/div>

Please find the answers to frequently asked questions here.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

C<\/h3>\n<\/p>\n

Call back<\/h4>\n

Do you want us to call? Just send an email with your phone number to\u00a0>service@shoes4gentelmen.de\u00a0<\/a>with your name and a brief note about your request. We will contact you as soon as possible.<\/p>\n

Categories<\/h4>\n

To make your selection more transparent, we have categorized the collection into three styles:\u00a0>BUSINESS CLASSIC<\/a>,\u00a0>BUSINESS CASUAL<\/a> and
\n>BUSINESS INDIVIDUAL<\/a>.<\/p>\n

Club benefits<\/h4>\n

Become a member and you have the first choice on new models and participate on new designs. On top, you benefit from your recommendations. You will find more information about the club membership here\u00a0>Club<\/a><\/p>\n

Colours<\/h4>\n

Due to technical reasons in the manufacturing process like individual coloration of leather, as well as manual finishing such as polish and decoration can cause small deviations in appearance between illustrated product photos and actual delivered shoes.<\/p>\n

Comfort<\/h3>\n

In order to guarantee maximum performance during a business day, you have to feel comfortable. This is why our shoes offer both: an attractive look and comfortable wearing. This is particularly challenging during the summer season due to higher temperatures. All our men\u2019s shoes are made of natural materials (100% leather or textile combined), which support an optimal foot climate.<\/p>\n

Also when you have to stand for a long time on a trade fair for example. The wearing comfort is essential for your well-being. In this case a strong sole compensates a hard ground. Our 3 series are equipped with up to 10 mm sole thickness and many models have an extra comfortable foot bed.<\/p>\n

Contact<\/h4>\n

Do you have any questions, wishes or suggestions? Please feel free to contact us. Either via e-mail directly to:
\n>info@shoes4gentlemen.de<\/a>\u00a0or by phone: +49 (0)40 \u2013 65 68 36 65.<\/p>\n

D<\/h3>\n<\/p>\n

Data security<\/h4>\n

When you enter your data in our web shop, it happens via a secure SSL connection. This ensures that your data can not be accessed by unauthorized persons.<\/p>\n

Delivery<\/h4>\n

When purchased, you will receive your new shoes at your home address by DHL. Delivery to another address of your choice within Germany is also possible.
More information can be found here:\u00a0>Shipment<\/a><\/p>\n

When you enter your data in our web shop, it happens via a secure SSL connection. This ensures that your data can not be accessed by unauthorized persons.<\/p>\n

Delivery delay<\/h4>\n

When your order has been shipped, you will receive a shipping notification via e-mail. In the shipping confirmation, you will find your DHL tracking number. This way you can check the status of your shipment at any time.<\/p>\n

Delivery time<\/h4>\n

If your size is available, the delivery time in Germany is to average up to 2 to 4 business days. The delivery time to EU-Countries is usually 6-9 business days.
The delivery time outside the EU varies between 8 \u2013 14 working days.<\/p>\n

Please note that deliveries are only made in standard shipping and that delivery cannot be effected on Sundays and public holidays.<\/p>\n

Design<\/h4>\n

The exclusive design of our men\u2019s business shoes focus on an attractive look and offers the right choice for every occasion \u2013 no matter whether\u00a0>BUSINESS CLASSIC,\u00a0<\/a>>BUSINESS CASUAL <\/a>or\u00a0>BUSINESS INDIVIDUAL\u00a0<\/a>. This way you always leave a stylish impression.<\/p>\n

Design Ideas<\/h4>\n

Do you wish to share your own design ideas or do you have favourite shoes that you cannot find any more? Then choose to become a club member and participate actively with input to design of future models.\u00a0>Club<\/a><\/p>\n

F<\/h3>\n<\/p>\n

Fitting<\/h4>\n

Our 1xx- and 2xx-series shoe models have a rather \u201cnormal\u201d shape. Our 3-Series (3xx) is a slightly wider shoe shape. Not extra wide, but you have good space.
For further information and suggestions, please send an e-mail to\u00a0>service@shoes4gentlemen.de\u00a0<\/a>.<\/p>\n

Empfehlungen<\/h4>\n

Zufriedene Kunden empfehlen uns an ihr Netzwerk weiter: Kollegen, Freunde, Bekannte, etc.<\/p>\n

Das spart Marketingkosten und zahlt sich f\u00fcr Sie aus. N\u00e4here Informationen >Club<\/a><\/em><\/span><\/p>\n

I<\/h3>\n<\/p>\n

Individuality and a distinguished look<\/h4>\n

A pair of well-chosen shoes can give even a neutral suit the special kick. Your personality and your personal look will be highlighted in a very positive way.
On the opposite side a pair of poorly selected shoes can make a good overall impression fail badly. That is why our designs are made for individual business men who dare to present themselves strong. For those who do not want to be lost in the anonymous crowd.<\/p>\n

Whether you are looking for men\u2019s business shoes in black, brown or cognac. Or even more specific colours like Bordeaux \u2013 you will find lots of individuality in this collection.<\/p>\n

Invoice<\/h4>\n

You will receive your invoice as a PDF. If you would like to receive your invoice in printed form, please send an e-mail to\u00a0>service@shoes4gentlemen.de\u00a0<\/a>.<\/p>\n

L<\/h3>\n<\/p>\n

Leather<\/h4>\n

Our gentlemen shoes are mostly made of high quality leather. The upper is often calf leather. The inner lining and the sole are 100% natural \/ genuine leather.
The high quality of leather combined with good care guarantees a long life of the shoe.<\/p>\n

M<\/h3>\n<\/p>\n

Manufacturing<\/h4>\n

Shoes4Gentlemen<\/em>\u00a0are manufactured by traditional manufacturers in Italy and Portugal.<\/p>\n

Material<\/h4>\n

All business shoes are made of high quality leather. The upper used is mainly calf leather. The inner lining and the sole are made of 100% natural \/ genuine leather. This ensures a good fitting and comfortable wearing. Exceptions are the \u201cClimate shoes\u201d. On these models upper is made of canvas which contributes to a pleasant foot climate.<\/p>\n

N<\/h3>\n<\/p>\n

Newsletter<\/h4>\n

Do you wish to be informed when new shoe models or collections arrive?\u00a0Shoes 4 Gentlemen\u00a0<\/em>only informs you when something is really \u201cnew\u201d \u2013 No spam.
Sign in to\u00a0>Newsletter\u00a0<\/a><\/p>\n

O<\/h3>\n<\/p>\n

Ordering<\/h4>\n

After you have decided on a pair of shoes, please enter your address details and the payment method. When you have confirmed your order by clicking \u201cBUY\u201d, you will receive your order confirmation by e-mail within short time. If this is not the case, please check your spam folder or contact us directly:\u00a0>service@shoes4gentlemen.de<\/a><\/p>\n

P<\/h3>\n<\/p>\n

Package station<\/h4>\n

Your package should be sent to a Paketstation (Parcel station)?
When you enter your billing or delivery address at the beginning of the order process, please fill out the fields as follows:<\/p>\n

Parcel station number, first and last name and your DHL postal number. In the address fields, please enter the address of the package station.<\/p>\n

Shoes4Gentlemen <\/em>delivers via DHL your shoes to your chosen Paketstation within Germany.<\/p>\n

Payment options<\/h4>\n

There are currently three different payment options available: Credit card (Visa, MasterCard, AmericanExpress), PayPal.
You can find more information here:\u00a0>Payment<\/a><\/p>\n

Payment failed<\/h4>\n

If a payment actually fails, errors are usually reported on the payment page. This could be caused by technical problems with the payment provider, with us or generally in the Internet. Please try again.<\/p>\n

Q<\/h3>\n<\/p>\n

Quality<\/h4>\n

Lieferung an eine Packstation. Wenn Sie zu Beginn des Bestellprozesses Ihre Rechnungs- bzw. Lieferadresse eingeben, f\u00fcllen Sie bitte die Felder wie folgt aus: Packstation Nummer, Vor- und Nachname und Ihre DHL-Postnummer. In die Adresszeilen geben Sie bitte die Adresse der Packstation ein. DHL liefert Ihre Schuhe an die von Ihnen gew\u00e4hlte Packstation innerhalb Deutschlands.<\/p>\n

Passform<\/h4>\n

Falls Sie eine normal breite Fu\u00dfform haben und sich f\u00fcr ein schmales Schuh-Modell entscheiden (alle Schuhe mit der Artikelnummer 2 vorne), empfehlen wir Ihnen diesen Schuh eine Nummer gr\u00f6\u00dfer zu bestellen. Unsere Schuh-Modelle sind f\u00fcr schmale und normal breite Fu\u00dfgr\u00f6\u00dfen hergestellt. Extra breite Modelle sind noch nicht vorhanden. F\u00fcr eine n\u00e4here Beratung, senden Sie uns bitte eine E-Mail an >service@shoes4gentlemen.de<\/em><\/a>.<\/em><\/span><\/p>\n

Produktbeschreibung<\/h4>\n

Produktbeschreibung, Preis, Material, Passform, Fotos und ob Ihre Gr\u00f6\u00dfe noch vorr\u00e4tig ist, finden Sie in den Produktdetails.<\/p>\n

Q<\/h3>\n<\/p>\n

Qualit\u00e4t<\/h4>\n

Quality and design should be more attractive than other men\u2019s shoes in this price range. In order to achieve this goal, we design our shoes in Hamburg and all our men\u2019s shoes are made by good manufacturers in Italy and Portugal with long tradition of shoe making. All produced in small, limited quantities and 100% genuine leather (upper, inner lining and sole).<\/p>\n

Only exceptions are the canvas \u201cclimate shoes\u201d to avoid hot feet on summer days, but of course also made in high quality.<\/p>\n

R<\/h3>\n<\/p>\n

Recommendations<\/h4>\n

Satisfied customers recommend us to their network: colleagues, friends and other contacts. This saves marketing costs and you will get the benefit of it. Further information\u00a0>Club<\/a><\/p>\n

Returns<\/h4>\n

If you should have a reason to complain (quality defect, colour, expectation, wrong size, etc.), you can return the goods within 30 days, free of charge within Germany. But you need to use the provided DHL return form, which you receive from us by email. More information:\u00a0>Returns<\/a><\/p>\n

R\u00fcckruf<\/h4>\n

Sie m\u00f6chten einen R\u00fcckruf? Senden Sie einfach eine E-Mail mit Ihrer Telefonnummer an >service@shoes4gentlemen.de<\/a> <\/em><\/span>mit Ihrem Namen und einer kurzen Notiz zu Ihrem Anliegen. Wir melden uns schnellstm\u00f6glich bei Ihnen.<\/p>\n

S<\/h3>\n<\/p>\n

Selection<\/h4>\n

Since\u00a0Shoes4Gentlemen <\/em>is aimed at business people, the selection on business men\u2019s shoes is very narrow targeted and limited. It is easy for you to get an overview and see which of the exclusive shoes meet your taste. Please see here for\u00a0Gen<\/a>tlemen<\/a><\/em>\u00a0or here for\u00a0Ladies<\/a>.<\/p>\n

Shipment<\/h4>\n

Free shipping in Germany with DHL \/ Deutsche Post. Deliveries to other Countries, please see\u00a0>Shipment<\/a><\/p>\n

Shopping 24\/7<\/h4>\n

You can comfortably shop around the clock \u2013 all week long. Whenever it suits you and you have 5 minutes. Avoid the annoying search for a parking spot and you do not have to wait for shop staff to serve you. You will be efficient and save time.<\/p>\n

Shoes for narrow pants<\/h4>\n

An extra benefit of our exclusive business shoes: Especially all 2xx models (article numbers starting with a 2xx) can be combined very well with narrow trousers. Even a narrow cut lies elegantly on the shoe.<\/p>\n

Sizes<\/h4>\n

Surely you know your shoe size. If you are not quite sure, here is a quick guide to the measurement: The easiest way is to draw your foot outline on a piece of paper and measure it in centimetre from the heel to the tip of the longest toe.<\/p>\n

So that your foot is comfortable \u2013 there must be enough space and your toe shouldn\u2019t bump into the front when you walk. Add 1.5 cm to 2 cm depending on how tight you prefer your shoe to be. To convert your measurement into the standard shoe size system for Europe (\u201cParis Stich\u201d).<\/p>\n

To do this, multiply the result by 1.5.\u00a0Example:\u00a0<\/strong>Your foot is 26.5 cm long + 2 cm extra space = 28.5 cm. Now multiply 28.5 by 1.5 and then round to the next size: 28.5 x 1.5 = 42.75 = shoe size 43.<\/p>\n

W<\/h3>\n<\/p>\n

Withdrawal<\/h4>\n

You have the right to withdrawal to this contract within a period of fourteen days without giving any reason. You can find more information here:\u00a0>Withdrawal<\/a><\/p>\n

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